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Terms and Conditions

By completing this form, I confirm that the information provided is accurate to the best of my knowledge. I understand that it will be used to create a personalised training programme tailored to my needs.

1. Payment Structure

Both PT, online and hybrid clients are billed on a monthly basis, based on the number of sessions they commit to (or 4 weeks online coaching), with a minimum of 4 sessions per month (online clients - 4 check-ins per month). Clients may cancel by providing at least one calendar month’s notice in writing via WhatsApp or email.

2. Discounts

No discounts or promotional pricing is offered. All sessions remain charged at the rate confirmed at the start of the agreement. However, the trainer reserves the right to adjust fees or offer discretionary concessions under specific circumstances.

3. Session Expiry Policy

Any personal training sessions that are postponed due to illness, holidays, or personal emergencies must be rescheduled and used within 8 weeks of the original session date. After this period, the session will be forfeited.

4. Refund Policy

All payments are non-refundable. No refunds will be issued for unused, missed, or cancelled sessions under any circumstances.

5. Payment Method

All payments must be made via GoCardless, using the agreed monthly payment plan. Clients are responsible for ensuring payments are made on time to avoid interruption to their training schedule.

6. Client Holidays

Payments will not be paused due to client holidays. Missed sessions caused by holiday absence may be rescheduled provided they are rebooked and used within 8 weeks of the original date.

7. Trainer Holidays

In the event that the trainer is unavailable due to holiday, all affected sessions will be rescheduled and must be used within 8 weeks. No refunds or payment pauses will be offered.

8. Illness Policy (Client)

If a client is unwell, at least 24 hours’ notice must be given to avoid forfeiting the session. Cancellations made with less than 24 hours’ notice will result in forfeiture of the session and the associated fee.

9. Cancellation Policy

A minimum of 24 hours’ notice is required to cancel or reschedule any session.

10. Late Arrival Policy

Clients arriving more than 15 minutes late to a scheduled personal training session or nutrition seminar will forfeit the session and the financial investment at the rate of one session.